I have tried the following things: Cleared the credential manager (There was nothing in it) New outlook profile Remove and reinstall outlook Create a new shared mailbox and transfer everything from the old shared mailbox Moved both the user and shared mailboxes to a new database We have an on premise exchange 2013 server and they are using outlook 2016.I have access to the same shared mailbox and have no issues (I am using outlook 2013).
I hadnt thought about using a security group instead of adding the user directly. Outlook 2016 Keeps Ag For How To Resolve IssuesIf youre using Apples iCloud Mail, learn how to resolve issues with iCloud Mail. Outlook 2016 Keeps Ag For Password On AnotherIf you updated the password on another device, make sure that youre using the same password on your Mac. For example, if youre using Googles two-step verification, your Gmail account in Mail requires the appropriate app-specific password. Your email provider can help you verify your email settings and make sure that youre using the correct password. For example, if youre using an iCloud Mail account, you can use iCloud.com to send and receive email. If it doesnt work there either, your password is probably incorrect. Your email provider can help you verify your email settings and make sure that youre using the correct password for the Mail app. Learn what to do if you forgot your Apple ID password or want to change your Apple ID password. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability.
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February 2021
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